Refund & Return Policy

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Retail & Wholesale

Welcome to The Baker’s Nest, we want our customers to have a smooth and reliable shopping experience. This policy explains the conditions and procedures for returns, exchanges, cancellations, store credits, and refunds.

Return Address

The Baker’s Nest
No. 20 E1, Periya Thottam Colony,
Opp. Co-operative Bank, TG Nagar,
Veerakeralam, Coimbatore,
Tamil Nadu – 641007

Return Shipping

Customers must use a reliable and trackable courier service when returning a product.
Forward and return shipping charges must be paid by the customer unless otherwise agreed by The Baker’s Nest.
The Baker’s Nest will not be responsible for return parcels that are lost or damaged during return transit.

Return Request

To request a return:

Contact us through WhatsApp with your order number and reason for return.
Share clear photographs or videos of the product for verification.
Do not dispatch the return until you receive confirmation from The Baker’s Nest.

Return Package Details

The following information must be clearly mentioned on the return parcel:

Order number
Customer’s registered mobile number
Customer’s name

After Dispatching the Return

Once the return parcel has been dispatched, customers must share:

A clear photograph of the securely packed parcel.
Courier receipt and tracking details.

Required Product Condition

To be eligible for a return, the product must:

Be completely unused and unopened.
Remain in its original condition and packaging.
Be free from damage, stains, or signs of use.
Be securely packed to prevent damage during return transit.
Include all original accessories, labels, and components.

Return Timeline

Return requests must be submitted within 7 days from the delivery date. Requests submitted after 7 days may not be accepted.

For damaged, missing, or incorrect products, the issue must be reported within 8 hours of delivery along with a complete and continuous unboxing video.

Courier Delivery Proof

If a returned parcel does not reach us, customers may be required to provide valid proof of delivery from the courier company.

Verification Process

After receiving the returned product, our team will inspect its condition and eligibility.

Customers will be informed of the approval or rejection of the return within 72 hours after verification.

Non-Returnable Products

For hygiene, safety, and quality reasons, the following products are strictly non-returnable and non-refundable:

Food products and consumables
Cake premixes
Food colours, flavours, and gels
Chocolates and compound chocolates
Opened, used, or damaged products
Products without their original packaging
Customized or specially ordered products
Seasonal and festival products

These products may only be considered for a return or replacement if an incorrect or damaged product was delivered and valid supporting evidence is provided.

Exchange Policy

An exchange may be considered only when:

The original product packaging is retained.
The product is unused and in its original condition.
The product was damaged during delivery.
The product received is different from the product ordered.
All required photographs and a valid unboxing video are provided.

Exchange requests are subject to product availability and inspection by The Baker’s Nest.

Important Size Information

Product sizes and measurements are clearly mentioned on the website. Customers are advised to carefully check the dimensions before placing an order.

Returns or exchanges will not be accepted when a customer orders an incorrect size or misunderstands the measurements provided on the product page.

Exchange Procedure

To request an exchange:

Contact us through WhatsApp with your order number and reason for exchange.
Share clear photographs and a continuous unboxing video where applicable.
Wait for confirmation from The Baker’s Nest before returning the product.
After confirmation, courier the product to our return address in its original and unused condition.
Share the courier receipt and tracking information through WhatsApp or email.
Once the product is received and approved after inspection, store credit equal to the eligible product value will be issued.

Monetary refunds are generally not encouraged. Customers are advised to choose a suitable replacement product or store credit wherever possible.

Unboxing Video Requirement

A clear and continuous unboxing video is compulsory for claims involving:

Damaged products
Missing products
Incorrect products
Quantity differences
Leakage or breakage

The video must begin before opening the parcel and clearly show:

The sealed outer package
Shipping label
Complete unboxing process
Every product received
The reported issue

Edited, paused, incomplete, or unclear videos may not be accepted.

Claims submitted without a valid unboxing video may be rejected.

Cancellation Policy

Cancellation Conditions

Orders may be cancelled within 24 hours of placement, provided the order has not been packed or dispatched.

The following conditions apply:

A 10% cancellation charge will be deducted to cover payment gateway and order-processing expenses.
Partial cancellation is permitted only when it does not affect applicable Minimum Order Quantity (MOQ) requirements.
Customized and specially ordered products cannot be cancelled.
Orders that have already been shipped or are in transit cannot be cancelled.
Cancellation requests must be submitted through WhatsApp with the relevant order number.

Order Modification

Instead of cancelling an order, customers may request to:

Add or remove products
Change a product
Select a different size

Order modifications are subject to product availability, MOQ requirements, and order status.

Changes cannot be made after the order has been dispatched.

No separate modification fee will be charged. However, any difference in product price must be paid by the customer.

If the revised order value is lower, the balance may be provided as store credit

Store Credit Policy

Customers may choose store credit instead of a monetary refund to avoid the 10% cancellation deduction, where applicable.

Store Credit Benefits

The full eligible amount will be provided without the cancellation deduction.
Store credit will be added to the customer’s The Baker’s Nest account.
It can be used toward future purchases.
Store credit does not have an expiry date, unless otherwise stated for a specific promotional credit.
Store credit is non-transferable and cannot be exchanged for cash.

Refund Policy

Where a monetary refund is approved, the refund will generally be processed through the original payment method or another appropriate payment method, depending on the nature of the transaction.

Refund eligibility is subject to product condition, verification, and the applicable terms of this policy.

Any applicable shipping charges, payment gateway charges, cancellation charges, or other non-refundable charges may be deducted where permitted under the applicable terms.

Once a refund is approved, the processing time may depend on the payment gateway, bank, or financial institution.

Refund for Damaged, Missing or Incorrect Products

If a customer receives a damaged, missing, or incorrect product:

The issue must be reported within 8 hours of delivery.
A clear and continuous unboxing video must be provided.
Required photographs and order details must be submitted.
The claim will be reviewed by The Baker’s Nest.
Where applicable, the issue will be raised with the courier or delivery partner.

After verification, an eligible replacement, store credit, or refund may be provided depending on the nature of the issue and product availability.

Courier investigations may take up to 7 working days.

General Conditions

The Baker’s Nest reserves the right to reject a return, exchange, cancellation, or refund request if the applicable conditions of this policy are not met.

Products returned without prior confirmation may not be accepted.

All returns and exchanges are subject to product inspection and approval.

Changes to This Policy

The Baker’s Nest may update or modify this Return, Exchange, Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page.