Privacy Policy

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Retail & Wholesale

Welcome to The Baker’s Nest respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit or make a purchase through our website.

Information We Collect

When you use our website, create an account, place an order, or contact us, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase details
Information you provide through our contact forms or customer support

We collect only the information that is reasonably necessary to provide our products and services, process orders, and communicate with you.

Payment Information

Payments made through our website may be processed securely through PhonePe or other trusted payment service providers.

The Baker’s Nest does not directly store your complete card, bank account, UPI, or other sensitive payment credentials on our website. Payment information is handled by the respective payment service provider according to its privacy and security practices.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Provide customer support
Contact you regarding your orders or enquiries
Manage your account
Process returns, exchanges, cancellations, or refunds
Improve our website, products, and services
Prevent fraudulent or unauthorized activities
Comply with applicable legal and regulatory requirements

How we Share Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary to provide our services, such as with:

Payment service providers for processing payments
Courier and delivery partners for order fulfilment
Service providers who help us operate and maintain our website
Government authorities or legal bodies when required by applicable law

These parties receive only the information reasonably necessary for the relevant service or legal requirement.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of your information.

Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Improve your browsing experience
Understand basic website usage and performance

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Account Information

If you create an account on our website, we may store the information required to manage your account and provide services such as order history and account access.

You are responsible for keeping your account login information confidential and should notify us if you believe your account has been accessed without authorization.

Third-Party Links

Our website may contain links to third-party websites or services.

These external websites have their own privacy policies and practices. The Baker’s Nest is not responsible for the privacy, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Your Privacy Rights

Subject to applicable laws, you may contact us to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of personal information where legally applicable
Ask questions about how your information is used

We may need to verify your identity before processing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.